Technical Support: noc@namex.it    |    Access to Sites: site@namex.it

Emergency 24x7x365 Support

NAMEX NOC (Network Operations Center) is responsible for all technical activities and infrastructure development at NAMEX. NAMEX NOC takes care of services provisioning and setup, operations management and customer support regarding all technical aspects. If you need support regarding technical issues please use the contacts below.



Technical Support Summary

Email:  noc@namex.it
Phone:  +39 06 444 86 386
Hours:  09:00 to 17:00 GMT, Monday to Friday
24h Emergency:  +39 329 909 0629

Access to sites

NAMEX infrastructure is located within the following datacenters:

Conduct and safety regulations for visitors at CINECA datacenter

While accessing the site, visitors are requested to comply with conduct and safety regulations established by CINECA. In particular, you are kindly request to carefully read the following documents:

INSTRUCTIONS:

Please follow the instructions below, download the request form, fill in and submit it to the following address: site@namex.it

Ordinary access
Off-hours, emergency access

NOTICE: each extraordinary access will be invoiced according to the hourly fees as provided in the official price list.

Download the request form: PDF | XLS