Support / Contact Details
Technical Support: firstname.lastname@example.org | Access to Sites: email@example.com | Sales / Marketing: firstname.lastname@example.org
Access to Sites
NAMEX infrastructure is located within the CINECA data center. NAMEX members are kindly requested to comply to CINECA access procedures. Please read the detailed documentation about site access request procedures on the CINECA website.
Scheduled, ordinary access to the site is granted during office hours (monday to friday, 8.00AM to 6.00PM) having sent a written request at least 24h in advance. Scheduled, off-hours access to site on business days is granted by sending a written request at least 24h in advance. Unscheduled, extraordinary (emergency) access to site outside office hours is granted by calling H24 number +39.331-6105563 (CINECA) or +39 329-9090629 (NAMEX) and sending a written request at least 2h in advance.
Written requests must be submitted by filling in the appropriate request form and by sending it to the following mail addresses:
Emergency 24x7x365 Support
NAMEX NOC (Network Operations Center) is responsible for all technical activities and infrastructure development at NAMEX. NAMEX NOC takes care of services provisioning and setup, operations management and customer support regarding all technical aspects. If you need support regarding technical issues please use the contacts below.
Technical Support Summary
|Phone:||+39 06 444 86 386|
|Hours:||09:00 to 17:00 GMT, Monday to Friday|
|24h Emergency:||+39 329 909 0629|